Are you our new Mortgage Arrears Executive?

​Working in our Arrears team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We operate a hybrid working model, so you will benefit from both home and office working. Our team are also based in Cardiff, London and Manchester so there maybe occasional travel to our other offices.

What you will be doing 

To work as part of the Arrears Team whose core responsibility is the delivery of positive, appropriate and sustainable outcomes for our customers.

​To deliver workout solutions to customers experiencing payment difficulties. Responsible for daily interaction with customers, information gathering, identifying suitable payment plans and other workout options and delivering successful workout solutions to customers.

​This position will involve communicating with customers and third parties by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

You will have a good understanding in managing mortgage arrears with knowledge of regulatory requirements and the impact these have on the business.

The ideal candidate will be an active listener who can act with empathy and demonstrate strong problem-solving skills whilst acting with honesty and integrity throughout the mortgage arrears process.

Some of the benefits we provide are:

  • Competitive salaries and bonus schemes
  • Hybrid home and office working with flexible working arrangements
  • Regular training and support to develop within your career
  • 25 days’ holiday & bank holidays plus birthday off
  • Single Private Medical Insurance cover with BUPA
  • Personal pension scheme with generous matched company contributions

​In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows then we’d love to hear from you.

​We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.