Are you our new Quality Assurance Executive?
Working in our fast paced, successful Quality Assurance team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.
We operate a hybrid working model, so you will benefit from both home and office working, the office being based in Cardiff.
This role will be reporting directly into the Commercial Operations Manager working alongside the Wholesale Administrators and Broker Account Managers, you will support them by regularly reviewing quality assurance call monitoring and quality assurance file reviews, as part of Pepper Money’s first line of defence for the Wholesale department.
You will have excellent attention to detail and some regulatory knowledge as you will proactively assist with the shaping of the Quality Assurance framework ensuring it remains fit for purpose.
You will be a confident communicator liaising with internal stakeholders including peers and senior managers, you will be able to present and influence with confidence and knowledge regarding any risks that are identified and support second line of defence monitoring. As well as providing support to new and existing colleagues as they progress through their T&C journey.
Actively driving and supporting continuous improvements, as well as supporting colleagues by providing feedback and coaching when training needs are identified through quality assurance monitoring.
You will be organised, proactive, hands on and forward thinking. This is a busy and fast paced department, but the rewards are many and this is a great time to be joining us. You will ideally have CeMap, however we will provide you with support to achieve this qualification if you don’t.
If you have mortgage experience and are looking for the next step in your career, then this could be the role for you!