Are you our new Operational Support Manager?

Working in our fast paced, successful Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.

Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

What you will be doing 

What you will be doing

Working alongside our Chief Operating Officer, your new role will be integral to aiding the success and development of business strategy and development.

Responding to both known regulation and emergent changes and supporting peer colleagues with analysis, review and recommendations following gap analysis activity, you will provide insight into organisational policies and business cases, influencing key decisions and working closely with the COO on related issues.

Supporting the COO with the preparation of various committee submissions, you will network with business areas including Facilities, HR and Change, developing a robust 360 degree view of key departments and will need to quickly build your commercial awareness, retaining key information from the get go.  You will act as the secretary for the Operational Committee, preparing the committee documents and supporting papers as well as writing robust minutes and ensuring all actions are tracked and closed.

Part of your new role will be the review and tracking of operational  Risk and Compliance actions including the completion of all risk and regulatory dashboards for the COO and their direct reports, undertaking a weekly review of Risk and Compliance actions with a view to working with the action owners to facilitate close as well as providing a weekly report to the COO regarding progress across their span of control.

You will be the representative at relevant forums, including Compliance and Risk, tracking actions to ensure constant communication occurs between the COO teams and relevant support functions.

This is an exciting and important role, where you will gain exposure in a fast paced, successful department. We support continuous learning and development and you will have the opportunity to make this role your own.

What we are looking for


  • Developed understanding of the regulatory environment and expectation (specifically regarding MCOB and SYSC)
  • Demonstrable experience and understanding of process improvement deployment alongside proven ability to research, review and author documents and frameworks.
  • Good working knowledge of Microsoft Teams, Word, Power Point & Excel is desirable


  • Mid-level Management level experience working in a lending environment is essential
  • Significant experience working in a Financial Services industry is essential
  • Proven strong verbal and written skills with the ability to work effectively across teams, building strong relationships with stakeholders at all levels


  • CeMAP or ACIB

What we offer

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows then we’d love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity and Inclusion charter. Further information can be found on the Careers section on our website.