This role is based in Cardiff.

We have an amazing opportunity for a Mortgage Advisor to join our fast paced, growing, successful Retail team in our fantastic office in central Cardiff!

Due to the success and growth of our Retail team we are looking to grow the direct-to-consumer branch of our business.

So, whether you are looking for the next step in your career or you are an experienced Mortgage Advisor this could be the perfect role for you! You must hold CeMAP units 1, 2 and 3.

There has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge mortgages.

The Team

You will work alongside a great team of Mortgage Advisors and Mortgage Administrators. If you are a proactive, hardworking and driven individual who likes to roll their sleeves up and get stuck in – then this could be the role for you!

Key Accountabilities

  • Interaction with both internal and external customers to discuss application requirements and progress through the customer journey sharing detailed information to support a positive customer experience
  • To provide appropriate and suitable advice to customers in line with regulatory and company requirements
  • To conduct all forms of customer contact in a professional manner, acting with integrity at all times, ensuring that good customer outcomes are achieved.
  • Proactively look for and suggest areas of improvement to enhance the delivery of a good customer journey and improve department performance
  • Ensure all processing is made within regulatory standards, aligned with business needs and deliver to the lending risk strategy
  • Ensure all policies and procedures are adhered to
  • Ensure excellent customer service
  • Meet agreed SLAs for processing mortgage applications through proactive management of pipeline

Key Knowledge Skills & Experience

  • Detailed knowledge and understanding of the MCOB regulatory advised framework for the provision of advice on first and second charge mortgages.
  • A working knowledge of the mortgage industry.
  • Previous experience of working within a regulated new business environment, preferably in the origination and processing of first and / or second mortgage applications.

Qualifications required

  • CeMAP units 1, 2 and 3.
  • Minimum 5 GCSE and 2 A levels

What we offer

Some of the benefits we provide are:

  • Start date 22 November or 04 January 2022
  • There will be a 5 week training academy as part of the induction, which will be held in the office.
  • 35 hour week Monday to Friday – 9am – 6pm
  • Competitive salaries and bonus schemes
  • Hybrid Home Office flexible working arrangements, min 3 days a week.
  • Regular training and opportunities to learn and grow
  • 25 days’ holiday & bank holidays
  • Private Medical Insurance cover with BUPA
  • Personal pension scheme with generous matched company contributions

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows then we’d love to hear from you.

Please note this role is classed as a Senior Management Function (SMF) and/or Certified under the FCA’s  Senior Management & Certification Regime.  More information about what this means can be found at the FCA’s website https://www.fca.org.uk/