Are you our new Technical Application Support Analyst? Working in our fast paced, successful Business Systems team. There has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.

Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

What you will be doing 

You will support and deliver Strategic Change to the core business systems and provide technical support the Operational departments as a DPR Product SME and acting as the link between technical departments, business departments and external third parties, the Analyst ensures full and detailed requirements are delivered.

  • Undertakes impact analysis and implement suitable solutions that meet business requirements
  • Data and/or information analysis to ensure accurate ETL to Data Warehouse
  • Configuration and system administration of Jira Software and Confluence
  • Support in house Test Team
  • Supporting Release Management and Environment Management
  • 1st / 2nd line application support for Service Desk
  • Investigates and closes out software issues within SLA’s
  • Collaborates with suppliers to ensure developments meet the baselined specification
  • Supports Product Releases
  • Undertakes impact assessments as part of the system change request process and at various stages of project lifecycle
  • Considers risks, impacts and potential mitigants

What we are looking for

Knowledge

  • DPR mortgage originations technical SME who has delivered change to DPR using the following DPR tools
    • Rules Builder
    • Document Builder
    • Task Definitions Editor
    • Vaults
    • AppSetup CM or Software Push Slave
    • SQL Server Management Studio
  • Awareness of the changes and development in regulation and legislation and their impact on the business including Anti-Money Laundering, Data Protection Act, Financial Conduct Authority, Treating Customers Fairly

Competencies

  • Balanced – develops appropriate specialist knowledge and skills and consistently applies them to deliver quality, freely shares knowledge in order that others succeed and contributes to leading edge professional standards
  • Creative – focuses on a business issue and applies creative and lateral thinking to introduce new ideas, methods or processes to improve the business
  • Detail oriented – pays attention to the detailsand makes a conscious effort to understand causes instead of just the effects. Achieves thoroughness and accuracy
  • Communication skills – Highly effective communicator. Able to work closely with other functions as well as communicate in a professional and assured manner to sponsors and stakeholders
  • Problem Solving and Judgement – defines problems, systematically gathers and analyses information, identifies cause and effect, develops solutions and make decisions based on a judgement of the best solution

 Personal Characteristics

  • Ability to manage multiple conflicting priorities, adapting to changing business demands
  • Works to understand big picture and/or piece things together and considers both long/short term impact of recommendations and change
  • Able to work independently and often under pressure on multiple projects
  • Comfortable challenging the status quo, has high degree of tolerance for ambiguity and is change focused

What we offer

Some of the benefits we provide are:

  • Competitive salaries and bonus schemes
  • Hybrid Home Office flexible working arrangements
  • Regular training and opportunities to learn and grow
  • 25 days’ holiday & bank holidays
  • Private Medical Insurance cover with BUPA
  • Personal pension scheme with generous matched company contributions

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows then we’d love to hear from you.